CANCELLATION / RESCHEDULE POLICY
PLEASE READ CAREFULLY
Once registration has been processed, NO REFUND will be given. Credit may be used up to 365 days (1 year) from the original class date.
To Reschedule: In order to reschedule, you must contact us at 718-674-2647 during business hours (9am-8pm EST). We will not honor any rescheduling request if we do not have proof that you have attempted to contact us either by phone or email. If you are unable to reach us during business hours by phone, please leave a voicemail or simply send us an email directly to We are open on most major holidays except for Christmas and New Year's Day. Rescheduling requests made on those holidays will not be counted until the next business day. Please see below for more details.
3 days in advance or more notice: If you contact us within business hours (9am-8pm EST) 3 days or more before the day of your course (excluding holidays listed above), then no fee will incur. Student may only reschedule once within 60 days of the original class date.
1-2 days before the day of the course: If you contact us within business hours (9am-8pm EST) 1 to 2 days before the day of your course (excluding holidays listed above), a $40 fee will apply for BLS and HEARTSAVER courses and a $75 fee will apply for all other courses.
On the day rescheduling: Student is not allowed to reschedule on the day of the course. Student who does request this will be considered as a NO SHOW. Please see NO SHOW policy below.
Rescheduled more than once: We do not allow rescheduling more than once. We will not refund nor grant credit to student if the student is not able to make it to the rescheduled class unless there are extreme weather conditions or medical emergency which prevents the student from attending the course.
Student must come to class on time. We recommend that student arrive to class ON TIME or at least 15 minutes earlier to avoid being late. If the student is more than 15 minutes late to class, the student is considered as a NO SHOW. If the student is late for a rescheduled class, the student will also be considered as a NO SHOW. Please see below for the NO SHOW policy. If you know in advance that you will be late for your course, please reschedule within the adequate amount of time to prevent penalties. Please see the above rescheduling policy for more rescheduling details.
NO SHOW POLICY:
Student who does not show up to class and did not notify us before the start of the class is considered a NO SHOW. We do not honor refund or credit for anyone who does NOT SHOW UP for class. (SEATS ARE RESERVED)
REPLACEMENT CARD / MISPRINTED CARD:
ALL CARDS, BLS/HEARTSAVER/ACLS/PALS/NRP replacement cards are $25 each. Student has the option to pick up the card or request it to be mailed out by regular mail only.
Student is responsible for the correct spelling of the student's own name. A student roster is given at the beginning of each class and student must check to make sure the student's name on the roster is correct. If the student fails to notify the instructor at the time of the class that the name is spelled incorretly, HeartSaverNY, Inc. will not be responsible for the misprinting of the card. Student will have to pay the replacement card fee in order to obtain another card.
CREDIT CARD CHARGE BACK / DISPUTE:
If a charge is placed in dispute by the student (or the cardholder if it is not the student's card) because the student (or the cardholder) do not recognize/recall this charge, the student is responsible for a processing fee of $25.00 in addition to the original charges due on the transaction.
At HeartSaverNY, Inc. your privacy is extremely important to us. Any information you provide us when you make purchases and requests (including your name, address, phone number, mailing address, credit card or other bank information) is kept confidential and is never sold or shared with outside vendors. We use this information only to provide you the services needed to transact your purchases for a course with HeartSaverNY, Inc.
ON SITE TRAINING POLICY:
HeartSaverNY, Inc. will gladly come to your location to perform an On-Site Training. We ask that you have a minimum of five people. Once you have scheduled an On-Site Training date, we request a non-refundable deposit of 50% of the cost of the training. You can reschedule within 48 hours of the On-Site Training. Please be advised that you can only reschedule your training one time. If the On-Site Training is cancelled, you will not receive the deposit back. Also be aware that group discounts are given based on the number of students originally accounted for by the client. If fewer students than expected are present for the class, HeartSaverNY, Inc. will not issue a refund for those missing students due to the nature of the discount, we can instead issue a credit for training of those students.
The information provided on HeartSaverNY, Inc. website is presented "as is" and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. HeartSaverNY, Inc. expressly disclaims all warranties, express or implied, or any kind with respect to the website and its use. You agree that HeartSaverNY, Inc., its' officers, employees and representatives will not be held liable for damages arising from the use of this content and its information.